Shipping policy
Thank you for choosing Toys and Love for your shopping needs. We want to ensure that you have a clear understanding of our shipping policy to make your shopping experience as smooth as possible. Please read the following information carefully.
Shipping Destinations
We currently ship to locations within the United States only. Unfortunately, we do not offer international shipping at this time.
Processing Time
Orders placed with us will be processed within 24 hours, except when an order is placed over the weekend (Saturday and Sunday). In such cases, orders will be processed on the following business day, which is Monday. We do not process or ship orders on holidays, as the carrier services are not available during those times.
Shipping Methods
For qualifying orders, we offer free economy shipping. This means that your order will be shipped via our standard economy shipping service, with an estimated delivery time of 5-7 business days. If you wish to receive your order sooner, expedited shipping options are available for an additional fee during the checkout process.
Qualifying Orders for Free Economy Shipping
To be eligible for free economy shipping, your order must meet specific criteria, such as a minimum order value or other requirements as stated in our promotions. Please note that free economy shipping may not be available for all items, and certain exclusions may apply. We will clearly communicate the terms of any free shipping promotions on our website.
Order Tracking
As soon as your order is shipped, you will receive a shipping confirmation email that includes a tracking number. This tracking number will allow you to monitor the status and progress of your shipment as it makes its way to your destination.
Address Accuracy
Please ensure that the shipping address you provide is accurate and complete. We cannot be held responsible for shipping delays or lost packages resulting from incorrect or incomplete address information. It is the responsibility of the customer to double-check and verify the shipping address during the checkout process.
Delivery Issues
While we strive to ensure timely and accurate delivery of all orders, unforeseen circumstances or external factors may occasionally cause delays. In the event that you experience any issues with your order, such as delays, damage, or missing items, please contact our customer support team as soon as possible. We will work to resolve any issues promptly and to your satisfaction.
Contact Us
If you have any questions, or concerns, or need assistance with your order, please feel free to reach out to our customer support team. You can contact us via email at info@toysandlove.com. We are here to help you and provide the support you need.
Last Updated: 09/13/2023
Please note that this shipping policy is subject to change, and any updates will be posted on our website.
